Store Location & Hours
Come stop by and see us in Los Angeles! Here is the address for the first US Pullip shop:
The Valley of the Dolls
8230 Beverly Blvd
Suite 1
Los Angeles, CA 90048
Store Hours:
11am-6pm Tuesday - Friday
12noon-5pm Saturday
Sunday & Monday by Appointment only
If you would like to make an appointment to see us on Sunday or Monday, please call or email us.
Our boutique is available for Workshops and Corporate Field Trips too!
1-866-796-8187 Toll Free
1-323-944-0881 Local
1-323-944-0882 Fax
info@thevalleyofthedolls.com
Payment
We accept MasterCard, VISA, American Express and PayPal. International and Domestic Money Order and Domestic Personal Checks. California Sales Tax (8.25%) is added to orders shipped to or within California. You may also place your order by calling us Toll Free 1(866) 796-8187Hours of Online Operation:
11am-6pm PST (Pacific Standard Time) Tuesday - Friday
12noon-5pm Saturday
*Holiday Hours TBA
If you have an urgent request or doll emergency, please leave a message with our voicemail, or email us
Personal Check & Money Order
We accept personal checks from US residents only. Should you like to order using a personal check, please contact us for a shipping quote or/ if you are ever in a hurry, and if we don't get back to you soon enough, you can always get shipping information and your order total by doing the following: Select the item you want, click on "Buy Now" button, Add the items to your shopping cart, proceed to Check out, fill in your shipping address and phone number, select your country and select your shipping choice from the drop down menu for shipping method then click on continue. The shipping costs and appropriate sales tax will show on your order page without even having to enter your credit card info.
International customers please use an International Money Order in US Dollars. Email us for a shipping quote and total.
Please make check or money order payable to “The Valley of the Dolls”.
Send to:
The Valley of the Dolls
P.O. Box 93656
Hollywood, California 90093
U.S.A.
Shipping
Shipping will be calculated at Check Out. If you are ever in a hurry, you can always get shipping information by doing the following:Select the item you want, click on Order Now button, Add the items to your shopping cart, proceed to Check out, fill in your shipping address and phone number, select your country and select your shipping choice from the drop down menu for shipping method then click on continue. The shipping costs will show on your order page without even having to enter your credit card info.
For our US customers we offer USPS Priority Mail (3-5 Business days) & UPS Ground (3-8 business days). We also offer USPS Express Delivery, which in most cases is overnight to US Domestic addresses.
NOTE: Cut off time for USPS Express Mail is 12pm Pacific Standard Time. This will give us enough time to pack your items and get them to the post office for overnight delivery. Express orders placed on Saturday or Sunday will ship out on the following Monday for a Tuesday delivery.
USPS has limited Express Mail Services on Saturday or Sunday.
You may choose to insure your items, which is strongly suggested in the case of loss, theft or damage.
International customers have a choice of two delivery services:
Below are estimates for International shipping rates
(1 Pullip Doll) $35 (Global Priority / non-insured / non-guaranteed / tracking) 4-6 days to get to your country
(1 Pullip Doll) $40 (EMS / insured up to $100 / tracking / guaranteed) 3-5 days to get to your country via EMS
Canada Customers, here are your shipping options:
(1 Pullip Doll) $23 (Global Priority / non-insured / non-guaranteed / tracking)
(1 Pullip Doll) $35 (EMS / insured up to $100 / tracking / guaranteed)
NOTE: We cannot be responsible for International orders that may become damaged, lost or stolen unless they are sent via EMS and insured for the full value. Only a partial amount of the full value claimed will be refunded as determined by the USPS. Once the item leaves the US, it is the responsibility of your country's post office to deliver the package to you. Some countries will hold packages from the US for up to 30 days without notifying the recipient. We will supply your parcel tracking number when applicable. Mexico and other Latin Countries have had shipping issues in the past. We suggest that our Central & South American customers contact us before ordering to review shipping alternatives.
International Customs Charges & Enrty Fees
Each country has their own policy for customs and entry fees. When placing an International order, we claim the full value of the item on the USPS customs form.(Unless otherwise specified by the customer) Entry fees and customs charges are the responsibility of the receiver of the goods. We can, however, claim the item as a gift, if the item is being sent as a gift. This sometimes can avoid fees. But we still need to claim a value for the item. In order for an item to be insured, we will need to claim the full value of the item. This ensures, in the case of loss or damage, you will be reimbursed for the items value (there is no reimbursement for shipping charges) If you have further questions regarding customs and entry fees, please contact your local customs official or post office. They will be able to help you. International callers please call 1(323) 944-0881
Returns & Exchanges
All of our items are sold as supplied to us by the manufacturer (Mint Never Removed From Box). We will gladly exchange your un-opened Pullip doll, but we cannot guarantee that the same doll will be available. If your item is damaged in shipping, or may have a manufacturer defect, please let us know. Further exchange information will be given on a per circumstance basis.Pre-Orders
Pre-Order items are offered at a reduced price. Payment in full is required at time of order. Lay-A-Way cannot be used for Pre-Order items. Your item will be shipped to you when we receive it from the manufacturer. Pre-Order items are released during the last week of the month in which they are issued. If you have pre-ordered your Pullip in time to receive our quick ship delivery, you will receive your doll in one to two weeks after the Japan release date. You will be notified if your pre-order item is on the Japan release schedule when the item ships. USA releases are sent approximately 4-6 weeks after the Japan release date. Pre-Orders are fully refundable. Credit can also be applied to another item should you change your mind. Should the pre-order item become unavailable at release, we will notify you. In which case you will have the option to wait for the next pre-order shipment, make an exchange or store credit, or ask for a full refund. If a product is canceled during pre-production, we will gladly refund your money.Lay-A-Way
Has there ever been a day when you really wanted to purchase a special Pullip but just didn’t have enough money in your pocket to do it. Our Lay-A-Way plan is a convenient way to reserve items which may sell out. The way this works is that 1/3 of the total payment for the doll is due at the time you reserve the item. You have 60 days to pay the balance.• Lay-A-Way is for purchases of $100 or more.
• Lay-A-Way cannot be used for Pre-Order items.
• A 10% surcharge will be added to the final balance.
• Full balance must be paid in 60 days from the date of purchase.
• Shipping, taxes and surcharge will be applied to your final payment.
You may cancel your layaway at any time before your last payment is made. We will refund all money you have paid, less a
cancellation charge of $5. You may also credit your payments toward a future purchase.
Out of Box & Damaged Merchandise
Occasionally we receive items from the manufacturer that may have been damaged in transit. We can offer these items at a substantial discount to our customers. Please email usfor O.O.B (Out of Box) item information.
Contact Us
The Valley of the Dolls8230 Beverly Blvd
Suite 1
Los Angeles, CA 90048
U.S.A.
Call Us Toll Free 1(866) 796-8187 9am-6pm PST (Pacific Standard Time). International callers please call 1(323) 944-0881. In Los Angeles please call 1(323) 944-0881.
You can also email us with any questions to: info@thevalleyofthedolls.com
We look forward to hearing from you!
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